Club99 FAQ — All your questions answered here

No. Club99's policy allows only one account per person. If multiple accounts are found under the same individual, all accounts will be closed and the balance may be forfeited.

Yes, KYC (identity verification) must be completed before you can withdraw. You'll need to submit a copy of your national ID or passport along with proof of your current address. KYC is typically completed within 24–48 hours.

On the login page, click "Forgot Password?" and enter your registered email. A recovery link will be sent within a few minutes. If you don't see it, check your spam folder or contact Club99 support.

Log in and go to your account settings. Changing your email or phone number may require assistance from support. Note that your name cannot be changed after KYC verification, so make sure you enter the correct details from the start.

Contact Club99 support and submit a request to close your account. Make sure to withdraw any remaining balance before the closure is processed. Temporary and permanent self-exclusion options are available as part of our responsible gaming tools.

Club99 accepts deposits via mobile banking, internet banking, and bank transfer. Funds are usually credited to your account within minutes. Choose whichever method works best for you.

Minimum deposit and withdrawal amounts vary by payment method. Check the Club99 cashier section or contact support for the latest information.

Once KYC verification is complete, withdrawals are typically processed within 24 hours. Some payment methods may be even faster. Minor delays may occur on weekends.

If it takes more than 30 minutes, contact Club99 support. Have your transaction reference number and a screenshot ready. Your issue will be verified and resolved promptly.

Club99 generally does not charge any fees on deposits or withdrawals. However, your payment service provider may apply their own charges, which are outside Club99's control.

Select the bonus option during your first deposit after registration. The bonus will be credited to your account automatically. Bonuses cannot be claimed after a deposit is made, so confirm your selection beforehand.

A wagering requirement means you must place a certain amount in bets before you can withdraw a bonus. For example, a 10x requirement means you need to wager 10 times the bonus amount. Full terms and conditions apply.

Log in to Club99 daily and check your dashboard for the daily bonus notification. Click "Claim" to add the bonus to your account. Be sure to claim it before it expires.

You will receive a referral bonus when someone registers using your referral link or code and makes their first deposit. Referral bonus amounts and terms can be found on the Club99 promotions page.

Most bonuses cannot be withdrawn directly — wagering requirements must be met first. However, certain cashback offers or specific promotions may come with different terms.

Yes. All Club99 games run on certified RNG (Random Number Generator) technology. Every outcome is completely random and independent — there is no manipulation or predetermined result of any kind.

Yes, nearly all Club99 games are fully playable on a mobile browser. You'll have a great experience on both Android and iOS. For the best results, make sure your browser is up to date.

If you get disconnected, Club99's system saves your game state. In most cases, you can pick up right where you left off once you reconnect. If you experience any issues, contact support.

Yes, Club99's Live Casino games are run by real, professional dealers. The entire process is visible through real-time video streaming, making for a far more engaging gaming experience.

Demo mode is available on select slots — no login required to try them for free. Live Casino and fish games generally do not offer demo mode. A login and deposit are required to play with real money.

No. Club99 never sells your personal information to third parties. Limited data may be shared only when required by law or for security verification purposes. See our Privacy Policy for full details.

If you notice any suspicious activity on your account, contact Club99 support immediately. Change your password and enable two-factor authentication (2FA). Club99 will temporarily lock your account and launch an investigation.

Club99 offers 24/7 support via live chat and email. Live chat is the fastest option when you're logged in. Support is also available in Bengali.

Club99 offers free tools including deposit limits, session limits, cooling-off periods, and self-exclusion — all accessible from your account settings. Visit our Responsible Gaming page to learn more.